Tactful UCX - Unified Cognitive Customer Experience Platform

Enterprise Scale Customer Experience Platform

Tactful UCX "Unified Cognitive Customer Experience" is the all-in-one platform for growing enterprises looking for a scalable and capable modern software to boost customer retention, optimize operations, maximize sales and have deep insights about their customers journey.

Scalable Architecture

UCX Customer Experience - Enterprise Architecture

These businesses & more trust Tactful to boost customer satisfaction, productivity, & sales

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Enterprise Multilingual AI Help Desk

AI-Powered Customer Support

Tactful UCX incorporates a cutting edge omnichannel and AI-powered customer support software. Using Tactful UCX you can deliver the best customer experience across digital channels and streamline operations at reduced cost.

Self-Service Powered by AI

Intelligent Chatbots

Engage, Reach & Convert Using Tactful Multilingual AI Chatbots. Convert website visitors, app users & social media audience into paying customers instantly.

Proactively resolve customers problems and automate sales & support, all at one step.

AI Self-Service Chatbot
Omnichannel Engagement

True Omnichannel Experience

Unified Communication at Scale

Tactful UCX is the one platform for unified customer communications across all touch points. Tactful UCX helps you manage inbound requests and drive outbound engagement using a consistent omnichannel approach.

Conversational AI-Powered Technology

End-2-End Augmented Customer Experience

Tactful UCX is built from the ground up using AI and data centric approach.

Tactful augments every step of your customer journey either by automated service, personalized recommendation or empowering your agents by smart answers and realtime insights.

End-2-End AI-Powered Automation
Customer Experience Quality

Turn Conversations into Opportunities

AI-Powered Customer Experience Analytics

Tactful i-Sight technology is advanced analytics engine that uses AI to extract difficult to find insights from several sources and large volume conversations’ data.

Using Tactful i-Sight you can turn every conversation into an opportunity to learn and improve.

Why Fast Growing Brands Choose Tactful UCX


Better Customer Retention


Better Productivity


Better Conversion Rate


Faster Time-To-Market


Better Customer Retention


Better Productivity


Better Conversion Rate


Faster Time-To-Market

Enterprise Grade Platform

Enterprise Ready

Security & SLA

Tactful UCX offers superior security & guarantee outstanding service-level agreement, as well as flexible integrations.

Cost Effective

Scalable & Affordable

Tactful UCX has been built to flexibly grow as your business grows. You can add more users & features without worrying about reliability or past investment.

Flexible Deployment

Stay Compliant & Agile

Tactful UCX is an infrastructure agnostic solution. You can enjoy our managed cloud offering or deploy Tactful UCX on your private cloud or on-premises data center.

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