Platform
UCX Platform

Customer Engagement Platform

Scalable AI-powered customer engagement platform to boost customer retention, optimize operations & maximize sales.

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Conversational Analytics

Understand Conversations On Scale

Deep dive into the customer journey & extract new insights using AI-powered conversational analytics engine

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Use Cases

AI Help Desk
Comprehensive omnichannel customer support, ticketing & CRM capabilities.

AI Chatbot
Build better self-service experiences using smart virtual assistants powered by multilingual AI.
Technology

Conversational AI
Understand customers intents in Natural Language using multilingual conversational AI technology

Conversational Analytics
Find insights from large volume conversations’ data using Tactful's AI-powered analytics engine

Workflow Automation
Build intelligent AI-powered workflows using an easy-to-use no-code visual designer
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