Omnichannel Engagement
The DNA of Superior Customer Experience
Tactful UCX helps business boost customer retention by up to 89% using advanced and flexible omnichannel technology.
Tactful UCX helps business boost customer retention by up to 89% using advanced and flexible omnichannel technology.
Tactful UCX omnichannel technology helps you organize and centralize all customers communication from all channels in a single dashboard to eliminate operational fragmentations, reduce costs, boost efficiency and customer satisfaction.
Tactful UCX omnichannel technology helps you implement consistent experience by tracking and visualizing customer’s journey and interactions across different channels in the same interface.
This provides your agents with the full picture and all tools to deliver best experience across touchpoints.
More than 57% of your customers are likely to contact you through modern channels like chat, social media, website and email.
Tactful UCX omnichannel technology is built from the ground up to help you deliver best in class and digital-native experiences across these channels, this includes rich content such as images, video, interactive controls and much more.
With Tactful AI Chatbot integration, you can also optimize the workload without compromising quality.
Using native integrations with leading call center software, Tactful UCX omnichannel technology will help you extend the same experience to the traditional voice channels while using the same enhanced features and tools available on digital channels as well.
Tactful UCX offers superior security & guarantee outstanding service-level agreement, as well as flexible integrations.
Tactful UCX has been built to flexibly grow as your business grows. You can add more users & features without worrying about reliability or past investment.
Tactful UCX is an infrastructure agnostic solution. You can enjoy our managed cloud offering or deploy Tactful UCX on your private cloud or on-premises data center.