Empowering your team with the data and technology to help them deliver the best customer experience and respond to fast changing demands is crucial for long lasting and rewarding relationship with your customers.
Offer instant support for routine operations with self-service.
Stay available all time and across different channels with omnichannel agent desktop.
Prioritize customers’ issues with AI routing.
Allow financial advisors to support your customers with personalized recommendations virtually.
Bring most out of your agents by integrating the banking system with the contact centre.
Keep customers’ trust by offering unified experience on any channel.
Track and store every customer interaction in the customer journey dashboard.
Ensure that customer data are accessed by a skilled team member with AI routing & queueing.
Provide maximum transparency with End-2-End digital communication.
Make every operation under monitoring with the central management dashboard.
Bring any needed information under your agent’s fingertips with the integrated knowledge base.
Let your team focus on only critical operations with AI-Agent assist.
Face any obstacle on the spot with team collaboration tools as Agent-2 agent support and whispering mode.
Reach Millenials on their most-used channels as webchat and social media.
Interact in their language and dialect, make customers personally engaged with multilingual AI.
Send outbound campaigns with recent updates and services to encourage taking actions.
Win new accounts from generation Y&Z with digitally transforming customer experience.
Integrate your banking or financial system in the unified control dashboard to boost team productivity and customer satisfaction.
Facilitate self-service by assisting customers operating transactions on their banking system with the help of highly skilled agents.
Control compliance, stick to financial regulations and deploy in flexible options as:
On-premise: allows you to deploy within the enterprise's IT infrastructure.
Private Cloud: deploy on private cloud to get the maximum control, privacy, flexibility and ability to apply custom safeguards.
Hybrid: deploy in a hybrid model between cloud (Private or Public) and local data centre.
Understand conversations intents and generate live conversations insights about customers’ behaviours.
Monitor users satisfaction with after-service surveys.
Tactful UCX offers superior security & guarantee outstanding service-level agreement, as well as flexible integrations.
Tactful UCX has been built to flexibly grow as your business grows. You can add more users & features without worrying about reliability or past investment.
Tactful UCX is an infrastructure agnostic solution. You can enjoy our managed cloud offering or deploy Tactful UCX on your private cloud or on-premises data center.