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Omnichannel Banking Solution Powered by Multilingual AI

Digitize Interactions Upsurge Loyalty

With Unified Customer Experience Solution

Customers always expect fast and accurate responses when it comes to managing their relationship with financial services providers. Empowering your team with the data and technology to help them deliver the best customer experience and respond to fast changing demands is crucial for long lasting and rewarding relationship with your customers.

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Omnichannel Banking Solution

These businesses & more trust Tactful to boost customer satisfaction, productivity, & sales

ELARABY Group Logo
Customer Experience Finance

Benefits of Omnichannel in Banking

Provide a Consistent & Frictionless Customer Experience

  • Offer instant support for routine operations with self-service.

  • Stay available all time and across different channels with omnichannel agent desktop.

  • Prioritize customers’ issues with AI routing.

AI Help Desk

Omnichannel Customer Engagement

Provide Personalized Financial Management Assistance

  • Allow financial advisors to support your customers with personalized recommendations virtually.

  • Bring most out of your agents by integrating the banking system with the contact centre.

  • Keep customers’ trust by offering unified experience on any channel.

AI Chatbot
Personalized Customer Experience
Finance Customer Journey

Effective Omnichannel Communications

Build The Trust Your Customer’s Need

  • Track and store every customer interaction in the customer journey dashboard.

  • Ensure that customer data are accessed by a skilled team member with AI routing & queueing.

  • Provide maximum transparency with End-2-End digital communication.

  • Make every operation under monitoring with the central management dashboard.

AI Help Desk

Seamless Omnichannel Experience

Maximize Workforce Potentials

  • Bring any needed information under your agent’s fingertips with the integrated knowledge base.

  • Let your team focus on only critical operations with AI-Agent assist.

  • Face any obstacle on the spot with team collaboration tools as Agent-2 agent support and whispering mode.

AI Help Desk
Support Agents in Whisper Mode

Why Omnichannel in Banking & Finance Sector

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Of mobile banking customers prefer using the app over going to a branch

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Higher retention rate for customers who received an outbound push notification from their mobile app

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Is the revenue growth upon implementing personalized UX in the financial sector

Customer Experience Transformation

Engage with Millennials Their Own Way

  • Reach Millenials on their most-used channels as webchat and social media.

  • Interact in their language and dialect, make customers personally engaged with multilingual AI.

  • Send outbound campaigns with recent updates and services to encourage taking actions.

  • Win new accounts from generation Y&Z with digitally transforming customer experience.

Tactful UCX
Customer’s Journey

Automate Your Banking Experience

Integrate Your Systems & Streamline Operations

  • Integrate your banking or financial system in the unified control dashboard to boost team productivity and customer satisfaction.

  • Facilitate self-service by assisting customers operating transactions on their banking system with the help of highly skilled agents.

Tactful UCX

Deployment Options

Comply With Financial Regulations Without Compromising Flexibility

Control compliance, stick to financial regulations and deploy in flexible options as:

  • On-premise: allows you to deploy within the enterprise's IT infrastructure.

  • Private Cloud: deploy on private cloud to get the maximum control, privacy, flexibility and ability to apply custom safeguards.

  • Hybrid: deploy in a hybrid model between cloud (Private or Public) and local data centre.

Tactful UCX
Deployment Options
Business Intelligence for Customer Experience

Integrate your Business Intelligence Tool

Uncover Opportunities with Cognitive Analytics

  • Understand conversations intents and generate live conversations insights about customers’ behaviours.

  • Monitor users satisfaction with after-service surveys.

CX Analytics

What world executives think about managing customer experience?

“Speed and ease will be more critical than ever in the 2020s. A relaxed shopper is a more generous shopper.”
David Plowman
Managing Director of Consumer
& Retail Investment Banking, HSBC Bank Plc
“Trends like automation, new payment systems and branchless banking have hugely changed the way customers bank. This has led to structural re-organisation within banks, with fewer brick and mortar outlets, and employees being re-trained and re-deployed. Ultimately, there is an improved and more efficient customer experience.”
Abdul Aziz Al Ghurair
CEO of Mashreq Bank
& Chairman of the UAE Banks Federation

Why Fast Growing Brands Choose Tactful UCX

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Better Customer Retention

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Better Productivity

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Better Conversion Rate

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Faster Time-To-Market

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Better Customer Retention

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Better Productivity

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Better Conversion Rate

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Faster Time-To-Market

Enterprise Grade Platform

Enterprise Ready

Security & SLA

Tactful UCX offers superior security & guarantee outstanding service-level agreement, as well as flexible integrations.

Cost Effective

Scalable & Affordable

Tactful UCX has been built to flexibly grow as your business grows. You can add more users & features without worrying about reliability or past investment.

Flexible Deployment

Stay Compliant & Agile

Tactful UCX is an infrastructure agnostic solution. You can enjoy our managed cloud offering or deploy Tactful UCX on your private cloud or on-premises data center.

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