Nothing is more important than getting quality and timely healthcare service. In a fast moving digital world, customers expect timely responses around the clock with easy access to information everywhere and at anytime.
Respond to common questions using intelligent AI powered self-service
Online remote consultation sessions with integrated video capabilities
Direct patients to the right support using AI routing.
Provide consistent experience across channels using true omnichannel technology
Patients can access information securely and effortlessly, at anytime and from any channel
Reduce the cost of operations, free up staff time to stay focused on critical requests.
Reply in your patient’s language & dialect with Multilingual AI.
Encourage agents' collaboration using integrated side channels and collaboration tools.
Augment your team with AI-Agent assist, that provide recommended answers, products, resolutions based on customer sentiment and history.
Simplify operations by integrating with existing tools to reduce errors and increase productivity.
Best in class data and communication protection technology.
HIPAA compliant solution to protect sensitive business and health information.
On-premise: allows you to deploy within the enterprise's IT infrastructure.
Private Cloud: deploy on private cloud to get the maximum control, privacy, flexibility and ability to apply custom safeguards.
Hybrid: deploy in a hybrid model between cloud (Private or Public) and local data centre.
Send a reminder of regular checkup schedules.
Engage with your users and send regular health & wellbeing tips.
Send new services and personalized offers information on any channel.
Doctors and nurses are looking for solutions that are easy to use, fit in well with existing clinical processes, do not interfere with the interaction with the patient, make the job easier by reducing workload, support decision making and reduce clinical and personal risk.
George Crooks Chief Executive Officer DIgital Health and Care Institute
Tactful UCX offers superior security & guarantee outstanding service-level agreement, as well as flexible integrations.
Tactful UCX has been built to flexibly grow as your business grows. You can add more users & features without worrying about reliability or past investment.
Tactful UCX is an infrastructure agnostic solution. You can enjoy our managed cloud offering or deploy Tactful UCX on your private cloud or on-premises data center.