Healthcare AI-Powered Customer Service Platform

Gain, Engage and Retain

With Unified Customer Experience Solution

Nothing is more important than getting quality and timely healthcare service. In a fast moving digital world, customers expect timely responses around the clock with easy access to information everywhere and at anytime.

Healthcare Customer Support Platform

These businesses & more trust Tactful to boost customer satisfaction, productivity, & sales

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Remote Consultation Customer Experience for Healthcare

Customer Experience for Healthcare Organisation

Be in place to support your patients anytime

  • Respond to common questions using intelligent AI powered self-service

  • Online remote consultation sessions with integrated video capabilities

  • Direct patients to the right support using AI routing.

  • Provide consistent experience across channels using true omnichannel technology

Self-Service Technology

Optimize operations using self-service

  • Patients can access information securely and effortlessly, at anytime and from any channel

  • Reduce the cost of operations, free up staff time to stay focused on critical requests.

  • Reply in your patient’s language & dialect with Multilingual AI.

Self Customer Service Technology

AI-Agent assist & collaboration tools

Empower your team

  • Encourage agents' collaboration using integrated side channels and collaboration tools.

  • Augment your team with AI-Agent assist, that provide recommended answers, products, resolutions based on customer sentiment and history.

  • Simplify operations by integrating with existing tools to reduce errors and increase productivity.

Enterprise Grade Security & Compliance

Stay compliant & protect users privacy

  • Best in class data and communication protection technology.

  • HIPAA compliant solution to protect sensitive business and health information.

  • Flexible Deployment options:

  • On-premise: allows you to deploy within the enterprise's IT infrastructure.

  • Private Cloud: deploy on private cloud to get the maximum control, privacy, flexibility and ability to apply custom safeguards.

  • Hybrid: deploy in a hybrid model between cloud (Private or Public) and local data centre.

Healthcare HIPAA Compliant Customer Experience & Enterprise Deployment
Customer Engagement Campaign

Outbound Campaigns

Send regular wellbeing tips and advice

  • Send a reminder of regular checkup schedules.

  • Engage with your users and send regular health & wellbeing tips.

  • Send new services and personalized offers information on any channel.

What world executives think about managing customer experience?

Health and Care Institute Scotland

Doctors and nurses are looking for solutions that are easy to use, fit in well with existing clinical processes, do not interfere with the interaction with the patient, make the job easier by reducing workload, support decision making and reduce clinical and personal risk.

George Crooks
Chief Executive Officer
DIgital Health and Care Institute

DIgital Health and Care Institute

Why Fast Growing Brands Choose Tactful UCX


Better Customer Retention


Better Productivity


Better Conversion Rate


Faster Time-To-Market


Better Customer Retention


Better Productivity


Better Conversion Rate


Faster Time-To-Market

Enterprise Grade Platform

Enterprise Ready

Security & SLA

Tactful UCX offers superior security & guarantee outstanding service-level agreement, as well as flexible integrations.

Cost Effective

Scalable & Affordable

Tactful UCX has been built to flexibly grow as your business grows. You can add more users & features without worrying about reliability or past investment.

Flexible Deployment

Stay Compliant & Agile

Tactful UCX is an infrastructure agnostic solution. You can enjoy our managed cloud offering or deploy Tactful UCX on your private cloud or on-premises data center.

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