Shaping the future of customer experience

Dstny Group and Tactful AI leaders have come together to share the full story of the acquisition and their future plans after joining forces this year.

hero-image-1

The Story Behind the Acquisition

Dstny Group, The European leader in business communications, announced the acquisition of Tactful AI that provides a cutting-edge intelligent customer experience platform. The acquisition extends Dstny Group’s products portfolio and helps both companies enhance customer engagement operations across modern digital and traditional voice channels.

Being Part of Dstny Group

The acquisition of Tactful AI takes Dstny Group to the next level in customer engagement.

About Dstny

Dstny is a leading European provider of cloud-based Business Communications. The company aims to simplify the everyday lives of more than 2,3 million users today. 

The interactive tools in Business Communications are delivered as–a-service and bring employees and customers together across all communication formats (voice, video, chat, and other).

About Tactful

Tactful is a leading and private technology company based in the UK, with a presence in EMEA. Tactful offers omnichannel and AI-powered customer experience software to help businesses thrive. 

Tactful UCX is a comprehensive customer experience platform that incorporates all technologies and tools businesses need to deliver the best customer experience, reduce costs, and boost customer loyalty and sales.

Who is Dstny

Dstny is a leading European provider of cloud-based Business Communications.
The company aims to simplify the everyday lives of more than 2,3 million users
today: the interactive tools in Business Communications are delivered as–a-service and bring employees and customers together across all communication formats (voice, video, chat, and other).

Who is Tactful

Tactful is a leading and private technology company based in the UK, with a
presence in EMEA. Tactful offers omnichannel and AI-powered customer
experience software to help businesses thrive. Tactful UCX is a comprehensive
customer experience platform that incorporates all technologies and tools
businesses need to deliver the best customer experience, reduce costs, and
boost customer loyalty and sales.

Bringing Dstny and Tactful Together

The road to success for both entities is built on universal values and common strategic goals.

Bigger. Better. Stronger.

Diversity is what drives our teams to unite and create impact.

Digital transformation has grown on a massive scale, especially during COVID-19, based on the fundamental changes of every user’s expectations. Customers expect to receive excellent service, which drives organizations to compete for a better customer experience (CX) in the next couple of years.

The collaboration of Tactful AI and vertical expertise, along with Dstny Group’s ecosystem and cloud communication offerings will deliver more value to our partners.

Our partnership models are now more affordable, effective, and meaningful. They help various verticals, whether Retail, Financial Services, Government and Telecom, etc., meet their business goals. They also reduce average time of handling clients, increase self-service containment rates, cut costs, and boost conversion rates on service-to-sales calls — and above all, improve customer satisfaction and employee engagement.

Thank you for being part of our story

partners-1
partners-2
partners-3
partners-4
partners-5
partners-6
partners-7

Why Become a Partner

More comprehensive business strategy that allows you to avoid any operational hassle.

Solutions that cater to your customer’s business goals, establishing direct connection with them.

Dedicated customer support and account management around the clock.

More no-code and out-of-the box use case-centric features that serve various verticals.

#DSTNYxTACTFUL

Takeaways and Highlights

What This Acquisition Means for Dstny and Tactful

Both entities have the will and the perseverance to introduce innovative solutions.

Introducing Tactful AI to European markets, service providers, and Dstny Group Service Partners.

Achieving operational excellence and business synergies between Dstny Group and Tactful AI.

Designing united goals and value-driven objectives that lead the innovation of our products portfolio.

Aligning the vision of the organization as a solution provider, not just a service provider.

Meet our Dream Team

This event would not have come to life without each and every person’s dedication and effort.

Mostafa Toson

Sr. Operations Manager

Hossam Zaki

Regional Channel Director (MEA)

Ahmed Emad

Operation Specialist

Wael Aggour

Sales Director

Ahmed Fouad

Customer Success Manager

Mostafa Abdelmohsen

Customer Success Manager

Wael Ibrahim

Design Lead

Jessica Nabil

HR Coordinator

Ahmed Hamdi

Sr. Graphic Designer

Muhammad El- Attar

Marketing Manager

Maggie Adly

Learning and Development Specialist

Noha Abdel-Tawab

Content Marketing Manager

Ahmed Mohsen

Sr. Product and Marketing Manager

Saeed Ahmed

Operations Admin

Mostafa Toson

Sr. Operations Manager

Hossam Zaki

Regional Channel Director (MEA)

Ahmed Emad

Operation Specialist

Wael Aggour

Sales Director

Ahmed Fouad

Customer Success Manager

Mostafa Abdelmohsen

Customer Success Manager

Wael Ibrahim

Design Lead

Jessica Nabil

HR Coordinator

Ahmed Hamdi

Sr. Graphic Designer

Muhammad Attar

Marketing Manager

Maggie Adly

Learning & Development Specialist

Noha Abdel-Tawab

Content Marketing Manager

Ahmed Mohsen

Sr. Product & Marketing Manager

Saeed Ahmed

Operations Admin