Tactful i-Sight will supercharge your customer satisfaction and sales by using AI to analyze every customer conversation and provide deep insights that you wouldn’t be able to extract using conventional analytics.
Traditional methods of measuring customer experience quality don’t scale and very expensive. Tactful i-Sight technology deep dive into every conversation and automatically extract valuable insights such as customer satisfaction score, common issues, pain points and more at fraction of cost and time.
Customers use multiple channels for communication so your analytics need to cover them all. Tactful i-Sight is an omnichannel analytics technology, it digests all customer’s communications and extract their journey on all different touch-points to draw a 360 profile that you can use to understand issues and enhance retention.
Best customer experience starts with the right product, for the right customer, delivered by skilled team and following the right processes. As things scale, understanding the gaps and drawing relations in this quadrant using traditional methods can be next to impossible. Tactful i-Sight leverages AI to help you make sense of large volume of customers interactions and find patterns that you never imagined they exist.
The days of sitting and listening to tons of call recordings or reading thousands of conversations to measure service quality are long gone.
Tactful i-Sight can crunch massive number of conversations in different forms and provide automatic reports for service quality, process adherence and violations so you can focus on improving the actual service.
Tactful i-Sight is powered by a true multilingual AI technology, now you can measure and track customer experience by analyzing conversations spoken by any language and any dialect across your customers base. The multilingual AI technology enables cohesive and intuitive analysis cross different territories and customers cohorts.
Tactful i-Sight uses several layers of AI and Natural Language Processing to extract deep insights from daily customers conversations and other interactions and business data.
Tactful i-Sight works across all channels including voice and digital to help you draw 360 picture of your customers experience and find opportunities and ways to improve.
Tactful i-Sight is enterprise grade advanced CX analytics solution that helps you digest and analyze large number of customers interactions at the fraction of cost and time required by traditional approaches.
Your team skills and competencies define your brand image and value. Tactful i-Sight can help you understand skills gap or improper behaviours so you can build training and development programs for your team to ensure best standards when it comes to your customers relationship management.
Your customers will often tell you about ways to improve your products and services but this can be easily overlooked in increasingly overwhelming operations. Tactful i-Sight will extract market intelligence information from daily customers’ conversation so you stay ahead of the game.
We all would like to be immediately informed when there are critical issues and trends that are emerging. Using Tactful i-Sight you can set up alerts and automations that will be triggered once the system detects anomalies or uprising trends. Example you can set up an alert to trigger when system detects consistent spikes in negative customer sentiment during the day so you can investigate and act instantaneously.
By adding Tactful i-Sight to live customer conversations management, your team can get directions & recommendation on how to deal with customers in particular scenarios based on learning from similar customer behaviors in the past.
Using Tactful i-Sight interactive interface you can set up insights measurements based on business objectives and different data sources.
Tactful i-Sight gathers customers’ interactions data from multiple communication channels such as voice, email, social media, webchat, mobile app and much more.
Tactful i-Sight processes each conversation and extract patterns and insights and correlates these to the customer journey, team capabilities, products and services.
Use Tactful i-Sight flexible reporting dashboard to visualize and review generated insights. The integrated interactive analyzer will help you dig deeper into each conversation and understand driving factors.
Tactful UCX offers superior security & guarantee outstanding service-level agreement, as well as flexible integrations.
Tactful UCX has been built to flexibly grow as your business grows. You can add more users & features without worrying about reliability or past investment.
Tactful UCX is an infrastructure agnostic solution. You can enjoy our managed cloud offering or deploy Tactful UCX on your private cloud or on-premises data center.
