Unify and centralize customer communications across all touch points. The integrated unified agent desktop helps you manage inbound requests & drive outbound engagement using a consistent omnichannel approach.
Track, Prioritize & Solve Customer Support Tickets All in One Place
Streamline customers' requests in Tactful's intuitive and easy to use Ticketing system. Personalize and boost customer loyalty using advanced and feature rich ticketing solution.
Engage, Reach & Convert using Tactful Multilingual AI Chatbots
Convert website visitors, app users & social media audience into paying customers instantly. Proactively resolve customers problems and automate sales & support, all at one step.
Flexible Knowledgebase & Content Management System
The integrated simple and flexible knowledge base and content management will help you organize your business content and knowledge to improve self-service and provide your agents with on-demand information to support your customers.
Billions of Customers are Using WhatsApp Everyday
Using bundled WhatsApp for business integration you can engage, support and sell to your customers on the most trusted and used messaging app in the world.
To simplify operation and boost visibility you will be able to engage with these customers from the same central dashboard.
Omnichannel Live Chat Software for Ecommerce & Retail Stores
Scale Your Business Without Losing Focus
Control all operations from the central management dashboard no matter how complex it gets.
Manage customers interactions across channels from the unified agent desktop.
Split your team into specialized queues to increase efficiency and distribute tasks with AI-powered routing.
AI Chatbot For Shopify & Magento
Reduce Cost of Moderation using AI
Empower your agents with AI-agent assist so he can do more in less time.
Boost team collaboration using live Agent-2-Agent assist.
Integrate with any team collaboration software to encourage knowledge share.
Cognitive Analytics & Ecommerce Business Intelligence
Get Better Customers’ Insights With Analytics
Understand customer intentions and transform data into decisions with sales, and marketing quality insights.
Uncover issues as well as opportunties using customer journey analysis
Take proactive actions towards issues and avoid negative impact on your business.
Best-in-Class Customer Satisfaction Platform
Track After-Sale Customer Satisfaction
Handle after-sales enquiries automatically using Tactful AI conversational chatbot.
Open and manage tickets using AI powered ticketing system
Measure customer satisfaction using surveys.
Why Fast Growing Brands Choose Tactful UCX
Better Customer Retention
Better Conversion Rate
Better Customer Retention
Better Conversion Rate
2.5x Higher Conversion Rate | ELARABY Group
“We at Elaraby have worked with Tactful to build a comprehensive customer experience platform to manage and deliver the best customer experience across all digital platforms, since started we have seen spectacular improvements in customer satisfaction, online conversion, and operations efficiency. The results have been exceeding our expectations on all fronts.”
Manal Negmeldin, Head of Digital & Omnichannel at ELARABY GROUP
Benefits In Numbers
Improving customer retention by up to 60% using personalised recommendations & shorter response time.
Up to 80% efficiency uplift by end-2-end agent augmentation.
Up to 2.5x higher conversion rate by improving customer awareness about products & services.
Up to 3x improved productivity & collaboration using a fully digitised customer experience management solution.
Automatically capturing thousands of customers requests freeing the team to focus on critical matters.
Aggregating the communication of 13 brands across digital channels using centralised dashboard.
Ecommerce / Retail
Terms & Conditions
We will decline any application that does not meet the criteria.
We will decline all applications in case we have already selected enough successful candidates and won’t be able to accommodate any more businesses in the program.
If we decided not to accept your application, our decision is final and cannot be appealed.
The offered credit, products, services and licenses are not transferable.
Offered credit can be only used to buy selected products and services from Tactful AI.
Offered credit is not redeemable for cash.
Offered credit is valid for 6 months only from the date it has been granted.
Stirling House Business Centre, Cambridge Innovation Park, Cambridge, UK
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