Using Conversational AI Technology
Automate and personalize customer experience at scale and reduce costs, boost sales and customer retention across touchpoints using Tactful Multilingual Conversational AI technology.
70% of customers prefer conversational channels such as webchat, social media and others to engage with a business. Using Tactful Multilingual AI you can detect frequent customers intents and provide them instant answers and recommendations to reduce the burden on your team and boost customer satisfaction.
Most chatbots are rule based which bounds their abilities and level of self service they can provide. Using Tactful Multilingual AI technology you can build intelligent virtual assistants that adapt to changing customers needs and learn as being used.
AI based virtual assistants will sound natural and much more engaging for best customer experience and cost effective operations.
Using Tactful AI-agent-assist technology you can turn your agents into superhumans. Tactful Multilingual AI technology will remain engaged during live conversations between customers and agents and will identify best course of actions that your agent can take to respond to customer’s needs in accurate and personalized way.
This can also take in consideration previous customer interactions and similar previous cases.
With AI powered search your customers can look-up information in large content and knowledge base using natural language. Combined with AI based recommendations that takes in consideration customer history and preferences, you can deliver the best personalized self-service experience in the market.
Tactful Multilingual AI will provide real time assessment of customer sentiment and satisfaction so you can decide when to change coarse or take actions to retain potentially churning customers.
The same technology can be extended to analyze large volume of conversations to provide advanced insights about your customer satisfaction, service quality, market intelligence, process adherence and much more
Integrated with Tactful UCX you will be able to provide the best automated customer experience across touchpoints in consistent and cost efficient way.
AI chatbots built with Tactful Multilingual AI can be deployed and utilized on the different channels in the sametime without compromising quality or reliability.
With Tactful Multilingual AI you can build smart queues that your customers will get routed to based on dynamic conversational factors that are evaluated in real time.
Now you can identify the type and details of customer’s request and direct them to the right queue while taking in considerations matters like customer sentiment, interactions history and CRM information.
Virtual assistants built using Tactful Multilingual AI technology can be also deployed on traditional voice channels such as phone lines as well as modern channels such as smart speakers and other gadgets.
Using native integrations with major call center platforms, Tactful Multilingual AI can also be used in use cases like intelligent IVR and AI-agent assist over voice calls.
Tactful UCX offers superior security & guarantee outstanding service-level agreement, as well as flexible integrations.
Tactful UCX has been built to flexibly grow as your business grows. You can add more users & features without worrying about reliability or past investment.
Tactful UCX is an infrastructure agnostic solution. You can enjoy our managed cloud offering or deploy Tactful UCX on your private cloud or on-premises data center.
