With Tactful Cognitive Customer Experience Platform
Tactful UCX will help you build best CCaaS offering for your customers and supercharge your business growth.
To stand out of competition, your CCaaS solutions have to support the different consumers preferences in how they contact businesses.
Tactful UCX and unified control and engagement dashboard you be able to provide best omnichannel service in the market. With support of all digital and traditional channels, Tactful UCX will be your central place for managing all communications.
Offer best in class self-service Integrated multilingual AI & chatbot engines.
Augment agents using AI-agent assist mode.
Boost sales & retention using AI-powered recommendations & customer 360.
Tactful UCX unified agent desktop is designed to keep your agents focused on delivering best customer experience while empowering them with realtime AI based recommendations and providing all necessary tools to get the job done accurately and quick.
Record requests and organize operations using integrated ticketing system.
Optimize workflows using skills based and intelligent queues.
Supercharge customer engagement and drive sales using integrated digital campaigns manager.
Scale operations up and down easily while offering steller SLA agreement.
Cloud agnostic solution with instant deployment on all major platforms.
Flexible deployment options to cater for different needs including on-prem and private cloud support.
Leverage AI and workflow automations to transform manual and labor intensive tasks into light speed automatic workflows.
Tactful UCX customer 360 technology will bring all necessary information under your team fingertips for swift and seamless customer experience.
AI powered routing to dynamically optimize queues and customer experience.
Direct customers to the right agents based on complex factors including sentiment, customer history, CRM data, marketing campaigns, etc.
Tactful i-Sight will supercharge your customer satisfaction and sales by using AI to analyze every customer-agents conversation and provide deep insights that you wouldn’t be able to extract using conventional analytics.
Tactful UCX offers superior security & guarantee outstanding service-level agreement, as well as flexible integrations.
Tactful UCX has been built to flexibly grow as your business grows. You can add more users & features without worrying about reliability or past investment.
Tactful UCX is an infrastructure agnostic solution. You can enjoy our managed cloud offering or deploy Tactful UCX on your private cloud or on-premises data center.