Enterprise Helpdesk, in general, can be classified based on the size of the target customer, deployment method and much more, but what makes an Enterprise help desk a unique sort of it?
It doesn’t matter if you are selling the best products, or your care team received proper training, what matters is your customers and what they will recall about your company, and the whole experience they had while interacting with your care team.
In this article, I am going to talk about the importance of customer service in the healthcare industry and how companies can provide top-notch customer care service for their patients.
In this article, I am going to present you with the kind of problems customers face with any business with poor customer service and how customers have changed over the years, and how a cognitive assistant offers a better solution for a better customer care.
With omnichannel taking control of business providing customers with a seamless care experience and giving them the freedom to choose their preferred channel to reach your business, and since artificial intelligence is now a demand to offer a smart service. One wonders what would happen if these two are combined together.
Makkah Clock Royal Tower, a Fairmont hotel, and Raffles Makkah Palace have selected Tactful AI’s Cognitive Contact Center solution to transform all customer engagements using AI. The solution will employ cutting-edge AI technology to help the two premium hotels become much closer and responsive to their guests across their digital channels.
Omnichannel?! Does this ring a bell? You might have heard about it during a meeting with your sales team, or came across it while reading an article about new trends of marketing.
What actually is omnichannel and can it be beneficial to your business?
So you are running a big business and have been hearing lately about multichannel and omnichannel customer care but you are completely indecisive about which to choose for your business.
I am not gonna lie to you, it’s not an eeny-meeny-miny-moe decision, you can’t just flip a coin and choose one. You need to have a clear picture of each, and what can each one do for your business.
That’s why in this article, I am going to present you with the key differences between multichannel and omnichannel but first let’s explain the meaning of each.
