Product-Led Growth: The What, The Why, The How

Product-Led Growth

Overview The Product-Led Growth methodology can help businesses grow their customer base and boost their revenues, while reducing costs, by focusing on one core principle, ‘Delighting Users.’ Whether a brand is launching a new product or pivoting an existing business strategy, it’s always the data that drives tangible results and achievable return-on-investment (ROI). What is […]

Startup Operations 101


The way of doing business has changed dramatically during this decade in comparison to the previous one, especially in the realm of software startups that are tackling innovative solutions with a high level of uncertainty, a lot of assumptions, and massive underlying ambiguities. Any individual who is engaging in the process of creating new innovative […]

Tactful AI sponsored Mitel United 2022


On Thursday October 13, Tactful AI attended and sponsored this year’s Mitel United event under the theme, ‘Digital Workplace: Next Generation.’ It was held at the Grand Ballroom, Conrad hotel in Dubai, UAE, where global partners and industry leaders gathered together to discuss the future technology after COVID-19. Our very own Hossam Zaki, Head of […]

How to become a Frontend Engineer

Being a Frontend Engineer for more than 5 years, I have learned that there are several ways to be successful in this field. In this article, I will share some tips on how you can become a talented Frontend Engineer. Writing good code and documentation Good code is easy to read and understand. Good code […]

E-Commerce Customer Experience Guide


The goal here is to help you better understand the ecommerce customer experience as well as different ways that you can improve it for your customers. How satisfied customers are matters for an ecommerce store, so it’s a wise idea to invest in it for your business.

How AI is a game-changer in customer experience


In today’s world, quality customer experience is the foundation of an organization’s success. A delightful customer experience would boost overall customer satisfaction and loyalty and eventually turns customers into brand advocates.

Help Desk software for small businesses


Your business needs the best tools for customer support so that you can better serve your customers. This means that you need to choose the best help desk software to improve the customer experience. If you don’t already have help desk software for your small business, this is important to improve your efficiency and customer satisfaction. Read on to learn more about why you need help desk software and why Tactful is the best option for you.

How to choose an Enterprise Help Desk Software


Enterprise Helpdesk, in general, can be classified based on the size of the target customer, deployment method and much more, but what makes an Enterprise help desk a unique sort of it?

9 essential tips for excellent customer service


It doesn’t matter if you are selling the best products, or your care team received proper training, what matters is your customers and what they will recall about your company, and the whole experience they had while interacting with your care team.