Best AI Customer Service Software for Insurance Industry

Get an Edge Over Your Competition

With Unified Customer Experience Solution

In this fast-paced digital world, what differentiates a brand is its customer service. A massive shift in customer behavior is noticed during the outbreak of Covid. Understanding customer's behavior pattern is crucial for a delightful consumer experience. Tactful helps you understand your customers better and wipe out all their complaints while providing a seamless consumer journey.

Omnichannel Banking Solution

These businesses & more trust Tactful to boost customer satisfaction, productivity, & sales

ELARABY Group Logo

AI Chatbot Software For Your Insurance Company

Be at your customer’s service around the clock

  • Allow your customers to feel heard 24/7 with AI Chatbot support.

  • Reduce poor customer service and stop consumers from switching to your competitors.

  • Hold a multilingual conversations with your customers without sounding like a bot.

  • Differentiate your brand by offering a supreme-quality customer experience.

Omnichannel Live Chat Support For Your Insurance Company

Build strong customer relationships while cutting back on excessive cost

  • Delight your customers and increase reliability with consistent customer experience across all digital platforms using our omnichannel technology.

  • Stay at the forefront of your competition using end-to-end digital communication.

  • Save a substantial amount of cost with our AI chat support.

Personalized Customer Experience
Finance Customer Journey

Provide AI-Powered Personalized Service

Make your customers feel special with the touch of personalization

  • Deliver a supreme feeling of personalized service to your customers by understanding their behavior and habits.

  • Improve customer engagement and cross-selling success rate by 89% with personalized customer service.

  • Satisfy 80% of your customer’s craving for personalized offers with AI-powered service.

Boost Customer Satisfaction

Save Time On Claims Processing and Underwriting Services With AI

  • Eradicate customer’s most common issue with the ticketing system that helps your Insurance company speed up and streamline their claims processing and underwriting service.

  • Pull up customer’s information fast with our AI-powered self-service even if they're on call.

  • Allow your sales team to predict customer spending, adjust pricing, and product recommendations in a timely manner by uncovering consumer patterns using AI.

  • Expedite claim cycles to keep your customers coming for a satisfying experience.

Workflow Studio Builder

Deployment Options

Comply With Regulations Without Compromising Flexibility

Control compliance, stick to regulations, and deploy in flexible options as:

  • On-premise: allows you to deploy within the enterprise's IT infrastructure.

  • Private Cloud: deploy on private cloud to get the maximum control, privacy, flexibility and ability to apply custom safeguards.

  • Hybrid: deploy in a hybrid model between cloud (Private or Public) and local data centre.

Deployment Options

Why Fast Growing Brands Choose Tactful UCX


Better Customer Retention


Better Productivity


Better Conversion Rate


Faster Time-To-Market


Better Customer Retention


Better Productivity


Better Conversion Rate


Faster Time-To-Market

Enterprise Grade Platform

Enterprise Ready

Security & SLA

Tactful UCX offers superior security & guarantee outstanding service-level agreement, as well as flexible integrations.

Cost Effective

Scalable & Affordable

Tactful UCX has been built to flexibly grow as your business grows. You can add more users & features without worrying about reliability or past investment.

Flexible Deployment

Stay Compliant & Agile

Tactful UCX is an infrastructure agnostic solution. You can enjoy our managed cloud offering or deploy Tactful UCX on your private cloud or on-premises data center.